Psychological Processes of Cabin Crews and the Effect of Burnout on Aviation

Abstract

In recent years, burnout situations have been observed in the aviation sector, which has become a very popular field, as in all professions. It is known that these burnout situations reduce and negatively affect the performance of cabin crew. These negativities can cause some accidents during the flight. In order to prevent this situation, regular psychological examinations are carried out for cabin and cockpit personnel. According to the results, the psychological and burnout status of the personnel is determined. These results show the airline company where the health status of the personnel is heading. In line with this study, the psychological status of the airline personnel was examined and presented to you with surveys conducted on the personnel. The general screening model was used in the research. According to the research results, a 100-unit increase in the emotional exhaustion dimension of cabin crew members reduces psychological well-being behavior by 33%. In addition, a 100-unit increase in the personal accomplishment dimension increases psychological well-being behavior by 68.1%. On the other hand, desensitization has an effect on psychological well-being in cabin crew members.